A Universal Complaints Log is in place and a unique auditable identification number is generated for any complaint we receive. For any complaint the client is contacted within the hour and we are on site within 4 hours to resolve any issues.
For each job photographs of all the work as it starts, progresses and completes is constantly updated into our "On-Site" system which clients have direct access to. Clients are informed of what is happening at every stage of the job and any issues are identified and prioritised.
The Client Care Manager is a single point of contact and monitors all incoming communications. We provide our own unique In – House Training Programmes which are undertaken by all operatives and site agents at their Depots.